Get Your Skates On: Ticketing Solutions for Ice Rinks

Claire Boot | Posted on Mon 24 June 2019 at 9.00AM
Categories: Case Study


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In 2018, tickets for 279 ice rink events were managed through TicketSource, resulting in over 49,000 transactions.


Pop-up ice rinks are an increasingly popular feature of Christmas celebrations in towns and cities across the UK. In town squares, shopping centres and tourist hotspots, temporary ice rinks are a prime attraction in winter festivals, alongside craft stalls, fairground rides and seasonal refreshments.



“People love ice-skating!” said John Davies, Director of 11th Hour Total Event Solutions, the company behind the rink at Cardiff’s Winter Wonderland. “From the smaller, community centred rinks to the large high-end installations, we see a real appetite for the benefits that ice rinks can bring. The common denominator of having fun is inescapable.”


11th Hour started using TicketSource for their bookings when they began managing the seasonal ice rink in Cardiff in 2016. “It was a perfect fit,” explained Jason Venables, Business Development Manager. “We’d been given great feedback by another client of Ticketsource and I had some experience in using the administration side of the system. Being able to scan tickets, book tickets online, and manage group and school bookings is essential to the operation of the event.”



TicketSource is also used by Very Nice Ice, whose projects include the innovative doughnut-shaped rink in the heart of Edinburgh, as well as festive rinks in Manchester and Watford. Very Nice Ice chose the TicketSource system in 2016, with value of money as the deciding factor. “It was the cheapest way to sell tickets online,” said David Hughes, Operations Director. “In addition, the whole system is easy to use – my staff can log on and makes changes with ease. TicketSource are also brilliant at helping with any problems.”


When it comes to gliding through the ticket-selling process with ease, both 11th Hour and Very Nice Ice would recommend TicketSource. “It’s a simple, easy to use system with great functionality and user experience,” commented Jason. “To any event organiser who’s considering using the system, I’d say go for it – you won’t look back!”





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