Booking Fee Structure

Learn more about your booking fee structure

Please Note - These articles are for the use of Event Organisers only


To view your booking fee structure, log in to your account. Once logged in, go to Account and select Booking Fee Settings


You will set your booking fee structure during the sign-up process, however you can change the structure at any time.  Please note that changes apply to all of your events – including those that are currently on sale.


The booking fee options are:


  • Booking fee inclusive of the total cost of the tickets.  The booking fee will be included in the total cost of the tickets and absorbed by you.
  • Booking fee exclusive of the total cost of tickets. The booking fee will be added to the total cost of the tickets and paid by your customer.
  • Booking fee split between you and your customer.  Part of the booking fee will be added to the total cost of the tickets and paid by your customer, and the remainder of the booking fee will be included in the total cost of the tickets and absorbed by you.
  • Booking fee flat rate per ticket.  The flat rate booking fee will be added to each ticket and paid by your customer, and the remainder of the booking fee owing will be included in the total cost of the tickets and absorbed by you.


A booking fee calculator is available at the bottom of the Booking Fee Structure page to assist you to calculate the cost of each booking fee option.


To change the booking fee structure, select the appropriate option and click "Save Changes" at the bottom of the screen.


Our booking fees can change periodically, but rest assured you will retain the booking fee structure you had when you first signed up. Don't forget, you get a reduction on your booking fees if you are a registered charity. Just let us know if you want to talk about your booking fees or you want to take advantage of our charity discount.



If you've got any questions or queries, give us a shout by emailing support@ticketsource.co.uk or calling us on 0333 666 4466 (Weekdays 9am-7pm, Saturdays 9am-5pm)


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Category: Getting Started

Keywords: booking, booking fee, exclusive, fee, flat, inclusive, rate, split

Last modified on Mon 15 April 2019