Updating marketing consent preferences for a customer (for your marketing lists and also third party marketing lists)

Please Note - These articles are for the use of Event Organisers only

Learn more about marketing preferences


If a customer requests to modify or remove their consent for marketing, you must action this request immediately.  For your own marketing list, you would update this information via the customer’s record.


To do so:


  1. Go to 'Customer' and select 'Find Customer'
  2. Search for the customer by entering their name in the search box and select the relevant customer from the list
  3. Click 'Modify Customer'
  4. Update the consent as requested by the customer
  5. Click on 'Save Changes' to apply


To update the consent for a third party, go to:


  1. Go to 'Customer' and select 'Find Customer'
  2. Search for the customer by entering their name in the search box and select the relevant customer from the list
  3. Go to the 'Customer Bookings' tab
  4. Next to the relevant booking which links to the event which has sought consent for the third party marketing, go to 'Actions' and select 'Modify Third Party Communication Consent'
  5. Update the preferences as requested and click on 'Save Changes'


If you have shared a marketing list with a third party outside of the TicketSource ticketing system, it is your responsibility as the Data Controller to ensure the third party also update the preferences of this customer.


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Category: Getting Started

Last modified on Thu 25 April 2019