If a customer has not received their posted tickets or tickets by text

If a Customer has not received their mobile ticket or postal ticket/wristband, they will need to contact TicketSource directly.
We can be contacted by phone on 0333 666 4466 or by email support@ticketsource.co.uk

Full list of contact details can be found Contact page on our website

Where possible, we will re-issue tickets but if we are unable to re-send via the original delivery method, an e-ticket will be issued in it's place.  If the customer does not have an email address or is unable to print their e-tickets, we will advise them to proceed to the venue with the booking reference and a form of ID.

Category: Managing Bookings

Keywords: e-ticket, missing, not delviered, received, sms

Last modified on Tue 30 August 2016