If a customer has not received their posted tickets or tickets by text

If a Customer has not received their mobile ticket or postal ticket/wristband, they will need to contact TicketSource directly.

We can be contacted by phone on 0333 666 4466 or by email support@ticketsource.co.uk

Full list of contact details can be found within the Help page on our website

Where possible, we will re-issue tickets but if we are unable to re-send via the original delivery method, an eticket will be issued in its place. If the customer does not have an email address or is unable to print their etickets, we will advise them to proceed to the venue with the booking reference and a form of ID. Alternatively, if the customer can download PDF documents to their phone, we would advise them to show the tickets on their device as they arrive.

Category: Managing Bookings

Keywords: e-ticket, missing, not delviered, received, sms

Last modified on Tue 16 April 2019