Members’ Tickets and Membership Administration

If you have a membership scheme and members are issued with a unique membership number, you can create members only ticket prices. When purchasing a members only ticket, the purchaser will be prompted to enter their membership number and surname which will be checked and matched against your customer database.

Adding (or updating) membership details to your TicketSource account

Firstly, you will need to add each member and their membership number to your customer database. If you have a large number of members on file, you will be able to import this directly into your account.

If you have a small number of members or need to add future member’s details, you can do this via your TicketSource account by going to:

  • "Customer" | "New Customer"

  • Enter their membership number

  • If you would like to enter a validity period for the membership, tick next to ‘start’ and ‘end’ options and enter the membership start date and end date

  • Enter any further contact details that you may have for the customer

  • Click "Save Changes"

Creating a members only ticket price category

When creating or modifying your event:

  • In the Price Category column, click to ‘add new price category’

  • Add a price category description such as ‘Members Ticket’

  • Enter the ticket price

  • You may choose to add a note in the comments field such as ‘you will need to enter your membership number to access this special ticket price’.

  • Go to ‘Advanced Settings’

  • Tick next to ‘Price category is available to members only’

  • Click to "Save Changes"

Notes on members only tickets:

  • A member can still book members and non-members tickets in the same booking if set up as separate ticket price categories. They will still be required to enter their membership number to obtain the members only ticket.

  • If a member is booking several member’s only tickets, the system will only require them to enter the one membership name and number (the system won’t ask for the details of all members).

  • If a member enters their surname and membership number and it is not accepted, this is because the system cannot find a match. This could be due to:

    • The membership number has not been added to the customer database;

    • Customer is entering an incorrect membership number;

    • The membership number and surname do not match;

    • The membership validity period has expired or has not been updated by the Event Organiser.    

Category: Managing Events

Keywords: members, membership

Last modified on Fri 9 December 2016