A customer database may be useful for keeping track of members and will allow you to use the Membership price category. This would require the customer's unique membership number to access the price and would be locked to the general public. It will also allow for faster entry when making in-house bookings as you will be able to select and auto-fill details from a customer's record.
Importing a List of Customers
You can Import your customers' contact details in a few steps:
Go to Customers and select Import Customers
Click on the orange UploadCustomers button and select your import file.
The format can be either comma-separated value (CSV) or Microsoft Excel spreadsheet (XLS) format
Choose which customer details and fields you want to import.
Click the Import Customers button to complete
Exporting a List of Customers
You can Export your customers' contact details in few steps:
Go to Customers and select Export Customers
Use the first drop down box to select the event.
Choose how much data you want to export under Export detail
Select your marketing options under Marketing Consent
Click export customers
An Excel spreadsheet will be created that will provide the data you have requested.
TicketSource offers a Telephone Box Office Service to all Event Organisers which is open Monday to Friday 9 am - 7 pm and Saturday 9 am - 5 pm. This service is free for Event Organisers, however, there is a small charge for customers buying tickets.
How can I sign up to the Telephone Box Office Service
To sign up for this additional service then follow the steps below:
Login to your TicketSource dashboard
Press the Question Mark symbol at the top right side of the page
Select the Telephone Box Office Service Application Form
A member of the TicketSource team will then be in touch once this service has been activated on your account.
You can customise your TicketSource webpage by going to Settings and selecting Box Office Display. Here you will be able to either choose from a list of preset colour schemes or create a custom one using our hexadecimal colour picker. You can also choose to add a header or footer image to your webpage.
You can also change how your events are shown to your customers by going to Settings and choosing Events. This is where you can turn off the option to show the number of tickets available in public searches and event listings pages. You can also change how your events are listed to your customers. A preview of how these options may look can be found below.
Designing your e-tickets
You can customise your e-tickets in a few ways. You can add banner images to your e-tickets as a header and a footer, or you can add extra information for your customers.
To add a logo or image to the header or footer, follow these steps:
Under Settings go to Tickets
In the E-ticket Settings tab, select Upload Header Image
Upload an image from your computer
If you would like to add a footer image, continue as above by selecting Upload Footer Image
Click Save Changes
Please note that all images are subject to our acceptable use policy:
Images must not contain any offensive material
Images files must be in JPEG (jpeg, jpg) or BMP(bmp) format
Image dimensions must not exceed 1600 x 400 pixels
Image files must not exceed 500Kb
To add additional information to your e-ticket, follow the steps below:
Hover over Events and select Modify Event
Select the relevant event/performance from the list
In the Event column, click Modify
Go to the orange Advanced Settings tab next to Basic Settings
In the Additional Information text box add detail as required. This information will show on the e-ticket
Click Save Changes
We can also customise the tickets your print in-house by adding a logo or sponsor name for a fee of £25.00 + VAT. Please contact us at email@example.com with your request.
There are various ticket settings that you can choose to suit the nature of your business or customer requirements. To view or change the ticket setting options, go to Settings and select Tickets.
There are three different ticket delivery options available to customers who book online:
This is a Free ticketing option. Customers can print their e-ticket from the confirmation page at the end of the booking. An email with the e-tickets attached will also be sent to the customer's email address as soon as the booking is confirmed.
This ticketing option costs the customer 50p. TicketSource will send the customer their ticket as an SMS or MMS text message. The mobile ticket will contain the booking reference, event name, date and time, number of tickets and seat numbers and the customer is required to show this text message and will act as their ticket.
This ticketing option will cost the customer £1.75. TicketSource will send tickets and wristbands by post up to 96 hours prior to the performance. This feature is not currently available in Europe/America.
You can switch on or off the various delivery options by going to Settings and selecting Tickets.
Thermal / Printed Tickets
If you have a thermal ticket printer (Dymo or Citizen CL Thermal printer) and would like to print your in-house tickets, click the 'Enable thermal ticket printing of your in-house bookings' box and follow the guidelines for TicketSource Printserver. TicketSource Printserver is our thermal ticket printing solution which enables Event Organisers to print tickets from their TicketSource account directly to their thermal ticket printer.
TicketSource offers Barcode Scanning! You can either download the app to a mobile phone or hire our ticket scanners. More information can be found here.
We offer a bespoke service to customise your tickets! Read more about it here.
Did you know, we send tweets and events to different sites like TickX to maximise traffic to your event!
There you go! That's the end of our Quick Start Guides! If you've got any questions or queries, give us a shout by emailing firstname.lastname@example.org or calling us on 0333 666 4466 (Weekdays 9am-7pm, Saturdays 9am-5pm)